Frequently Asked Questions

You can shop our entire product selection or browse by collection. Once you find a product you love, simply add it to your cart and proceed to checkout. Products in your cart are reserved for you only after you have successfully completed the checkout process.

We always prefer a direct website order, and there are a few benefits to placing your order directly with us.

Our website is where you'll typically find our lowest prices, and delivery times tend to be a bit faster for website orders as well.

In addition, we sell a much broader range of products on our website, and new additions to our store will almost always show up here first.

You're very welcome to shop wherever you prefer, and all orders receive the same care regardless of your choice of storefront.

Unfortunately, we cannot meet all requests to reserve items. As many of our pieces are one-of-a-kind or limited edition, there is always the possibility that items may sell out. Therefore, we highly recommend purchasing swiftly in order to avoid disappointment.

After you've placed your order and your payment and shipping details have been verified, you will receive an Order Confirmation by email. We'll begin processing your order immediately—often same-day. Orders are typically delivered the next business day.

The order confirmation you receive by email will contain your order number along with a link to check its status.

You can always check your orders by logging into your account, where you'll also find your rewards balance, discount options, and more.

If you're browsing from outside of Singapore, or if you're using a VPN, you may see a different catalog of items.

This is because due to export/import restrictions, we're not able to offer our entire catalog for international delivery. Some products like our Potting Mixes and other substrates and growing media will not display for international shoppers. This is to prevent confusion and disappointment during your shopping session.

If you are shopping for delivery to an address in Singapore, we highly recommend you switch to the Singapore store using the country toggle in the site navigation bar or footer. Even if you're currently outside Singapore, as long as your order's shipping address is Singaporean, you'll have no issue ordering any of our products storewide.

We accept payment by credit card (Visa, MasterCard, American Express), PayPal, wire transfer, PromptPay QR, GrabPay, LinePay, and TrueMoney Pay, as well as other methods visible during checkout. Express checkout via Apple Pay, Google Pay and Shop Pay is also supported.

Yes. Please make sure to specify your order number in your wire transfer and to always pay separately for separate orders. Depending on your bank, it may take between two to four business days until your payment reaches us. Please note that order processing begins after we receive payment.

You can comfortably and securely pay with your credit card during checkout. We accept MasterCard, Visa, and American Express. You may also use your credit card with express checkout options such as Apple Pay and Google Pay.

You can also safely and easily pay via PayPal during checkout. At the end of the ordering process, you will be redirected to PayPal.

Yes, we're glad to be able to supply our neighbors in Southeast Asia with a wide variety of in-demand items from our store.

International shipping within Southeast Asia is charged by the KG and handled by our regional shipping partner, J&T Express.

Countries we're currently equipped to deliver to include:

• Singapore
• Malaysia
• Indonesia
• Thailand
• Vietnam
• Philippines
• Hong Kong

Beyond these, we're actively working to expand our reach to other countries around the world. Please check back often for updates!

For domestic orders within Singapore:
We personally pack and prepare each item in your order for shipment, and your order is delivered by our own delivery drivers for maximum care.

For international orders:
Your order is delivered by our regional shipping partner, J&T Express, and is delivered using a combination of air freight and local ground transport.

For domestic orders within Singapore:
For orders placed Monday through Saturday for delivery within Singapore, we aim to complete delivery the next business day after your order is received. If your order is received during a public holiday or over the weekend, you should receive it the following business day.

For international orders:
We aim to get your order delivered as quickly as possible. Depending on your location, most orders arrive within 3-7 days. Please be aware that we have no control over the local customs processes in your order's destination country, so we cannot guarantee any specific delivery timeframe. 

Our goal is to make sure every order placed on our website arrives as quickly as possible, without the need for higher-priced express shipping options.

By default, most domestic orders within Singapore placed via our website are shipped out and arrive the next business day after your order is received. If you complete your order after over the weekend or during a public holiday, we will process it the next business day and it will likely arrive on the second business day after your order was submitted. 

If your order has yet to arrive after 2 business days (inside Singapore only), please contact us with your order number so we can assist you.

Please be advised that for international orders, we cannot expedite delivery, and delivery estimates may be exceeded if customs in the order's destination country stalls fulfillment. If your order has yet to arrive after 10 business days, please contact us with your order number so we can assist you.

Yes, most of our products are available for self-pickup from our warehouse. 

To choose this option, you'll see a toggle on the checkout screen to switch from shipping to pickup. 

Pickup is free of charge and there are no  processing fees in excess of your order total. If choosing pickup, we'll email you when your order is ready for you to collect—usually within 24 hours after we receive payment.

At present we do not have the ability to collect import duty/tax prepayment during the checkout process. Your destination country will determine what/if any duty or tax is due and contact you to collect prior to final delivery.

In some countries you may be able to pay import duty/tax to your delivery courier at the time your order is delivered to you. In others, you may receive a notice prompting you to either pay via your government's official online portal, or at a variety of official collection points.

We're working to streamline this process for our international customers. For now, please be aware of your country's rules and rates for imports and expect that this additional step will be required before your order arrives to you.

We do accept returns of certain non-perishable items. For perishable items such as potting mixes and substrates, we will process a refund or replacement in the event of damage, defects, or incorrect items. Please refer to the conditions below as well as our full Returns & Refunds Policy.

Eligible returns
Plant pots and non-perishable items may be returned within 7 days of delivery provided they are unused, in their original packaging, and in resalable condition.

Non-returnable items
Potting mixes, substrates, and other horticultural media are not eligible for return or exchange once delivered, as these items are perishable and cannot be resold.

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photographs of the issue. We will assess the situation and, where appropriate, arrange for a replacement or refund.

For international orders:

Due to the cost of international shipping, we're unable to provide a returns process for orders delivered outside of Singapore. However, if your order arrives with incorrect or defective items, we will happily refund you. In order to process a refund claim, please contact us within 48 hours of delivery with clear photographs of the issue and we will follow up with you to resolve the situation.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photographs of the issue. We will assess the situation and, where appropriate, arrange for a replacement or refund.